{"id":3792,"date":"2019-11-07T10:30:31","date_gmt":"2019-11-07T14:30:31","guid":{"rendered":"https:\/\/jamtechcorp.com\/blog\/?p=3792"},"modified":"2019-11-07T10:30:35","modified_gmt":"2019-11-07T14:30:35","slug":"claves-para-un-buen-servicio-de-postventa","status":"publish","type":"post","link":"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/","title":{"rendered":"Claves para un buen servicio de postventa"},"content":{"rendered":"\n<p>El proceso de venta no termina cuando la persona cancela el producto y sale de la tienda. A partir de all\u00ed comienza uno nuevo y debes saber cu\u00e1les son las<strong> claves para un buen servicio de postventa<\/strong>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_75 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de contenidos<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Algunas_de_las_ventajas_de_un_buen_servicio_de_postventa_son\" >Algunas de las ventajas de un buen servicio de postventa son:<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Fideizas\" >Fideizas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Generas_engagement\" >Generas engagement<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Mejoras_la_experiencia_del_cliente\" >Mejoras la experiencia del cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Contacta_al_cliente_a_los_dias_de_haber_hecho_la_compra\" >Contacta al cliente a los d\u00edas de haber hecho la compra<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Ofrece_descuentos_para_una_siguiente_compra\" >Ofrece descuentos para una siguiente compra<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Da_toda_la_informacion_al_cliente\" >Da toda la informaci\u00f3n al cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Email_marketing_poco_invasivo\" >Email marketing poco invasivo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/jamtechcorp.com\/blog\/claves-para-un-buen-servicio-de-postventa\/#Ofrece_seguridad\" >Ofrece seguridad<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>La postventa es lo que como emprendedor o negocio haces para saber si el cliente qued\u00f3 satisfecho con el producto que adquiri\u00f3.<\/p>\n\n\n\n<p>Le das una asesor\u00eda para asegurarte de que le est\u00e1 dando el uso adecuado. Independientemente del tipo de negocio que tengas. Incluso si haces tortas nada mejor que preguntar al cliente si qued\u00f3 satisfecho con lo entregado.<\/p>\n\n\n\n<p>Si tienes una tienda virtual mucho m\u00e1s, porque debes asegurarte de que el producto haya llegado en buenas condiciones y que la persona est\u00e1 satisfecha o no.<\/p>\n\n\n\n<p>Muchos negocios no le dan la importancia necesaria al servicio de postventa y este es un error muy grave, ya que a trav\u00e9s de ellos puedes conseguir grandes beneficios.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Algunas_de_las_ventajas_de_un_buen_servicio_de_postventa_son\"><\/span>Algunas de las ventajas de un buen servicio de postventa son:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/El-uso-de-una-centralita-virtual-para-el-servicio-postventa-de-ecommerce-1.png\" alt=\"venta\" class=\"wp-image-3796\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/El-uso-de-una-centralita-virtual-para-el-servicio-postventa-de-ecommerce-1.png 1000w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/El-uso-de-una-centralita-virtual-para-el-servicio-postventa-de-ecommerce-1-300x180.png 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/El-uso-de-una-centralita-virtual-para-el-servicio-postventa-de-ecommerce-1-768x461.png 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/El-uso-de-una-centralita-virtual-para-el-servicio-postventa-de-ecommerce-1-585x351.png 585w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwj3v__Lm9jlAhXmqFkKHWM5C_IQjB16BAgBEAM&amp;url=https%3A%2F%2Fwww.ecommerce-nation.es%2Fuso-centralita-virtualel-servicio-postventa-ecommerce%2F&amp;psig=AOvVaw3uFww-7AExkghjrwt-vl7f&amp;ust=1573219570397411\">Ecommerce Nation<\/a> <\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Fideizas\"><\/span>Fideizas<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Un buen servicio de postventa te va a permitir que haya una<br> mayor fidelizaci\u00f3n.<\/p>\n\n\n\n<p>Nada mejor que tener a<strong> clientes satisfechos<\/strong>, porque siempre te van a preferir por encima de la competencia. Lo importante de todo es que <strong>logras<\/strong> que haya una segunda, tercera o cuarta <strong>venta<\/strong>.<\/p>\n\n\n\n<p>Para un emprendimiento resulta mucho m\u00e1s econ\u00f3mico que un cliente repita ventas que conquistar a uno nuevo, por eso es tan importante que generes acciones para fidelizar y el servicio de postventa es uno de ellos.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Generas_engagement\"><\/span>Generas engagement<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/engagement-1024x523-1024x523.jpg\" alt=\"\" class=\"wp-image-3797\" width=\"248\" height=\"126\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/engagement-1024x523.jpg 1024w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/engagement-1024x523-300x153.jpg 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/engagement-1024x523-768x392.jpg 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/engagement-1024x523-585x299.jpg 585w\" sizes=\"(max-width: 248px) 100vw, 248px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwj9t93FntjlAhWk1VkKHWI8CDoQjB16BAgBEAM&amp;url=https%3A%2F%2Fneoattack.com%2Fque-es-engagement%2F&amp;psig=AOvVaw3SWDJiTftpCmcZXAsevD2-&amp;ust=1573220828458504\">Neoattack<\/a> <\/figcaption><\/figure>\n\n\n\n<p>El engagement es la relaci\u00f3n o el <strong>compromiso que sienten los clientes con una marca<\/strong>. Si aplicas un buen servicio al cliente lo puedes lograr.<\/p>\n\n\n\n<p>Cuando llamas al comprador y te aseguras de que todo est\u00e9 funcionando bien o atiendes alg\u00fan reclamo o queja que te haga llegar, el cliente se siente importante.<\/p>\n\n\n\n<p><strong>Si la persona est\u00e1 satisfecha va a comenzar a recomendarte<\/strong> y a pesar de toda la tecnolog\u00eda e informaci\u00f3n que puede haber, las personas siempre van a confiar m\u00e1s en una opini\u00f3n de una persona que conozca que en un testimonio que est\u00e9 en tu p\u00e1gina.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mejoras_la_experiencia_del_cliente\"><\/span>Mejoras la experiencia del cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-1024x682.jpg\" alt=\"\" class=\"wp-image-3798\" width=\"252\" height=\"168\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-1024x682.jpg 1024w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-300x200.jpg 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-768x511.jpg 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-900x600.jpg 900w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740-585x390.jpg 585w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/experiencia-del-cliente-e1536609882740.jpg 1200w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjVh_3wodjlAhVopVkKHVLrBBYQjB16BAgBEAM&amp;url=https%3A%2F%2Fwww.informabtl.com%2Festas-son-5-tendencias-que-marcan-hoy-la-experiencia-del-cliente%2F&amp;psig=AOvVaw3J_ocxe9DR61kGCWvg_ruf&amp;ust=1573221686604349\">InformaBTL<\/a> <\/figcaption><\/figure>\n\n\n\n<p>La experiencia al cliente es sumamente importante en el mundo actual, el servicio de postventa te ayudar\u00e1 a extender este proceso.<\/p>\n\n\n\n<p>De hecho gracias a <strong>un buen servicio de postventa puedes pasar de una mala experiencia a una buena<\/strong>, ya que puedes atajar a tiempo alguna crisis que se puede desatar.<\/p>\n\n\n\n<p>Estos tres factores aunque no lo creas te va a generar mayores ventas y por lo tanto tus ingresos ser\u00e1n mucho mayores.<\/p>\n\n\n\n<p>Tomando en cuenta estos factores y lo importante que resulta te vamos a dejar las claves para un buen servicio de postventa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contacta_al_cliente_a_los_dias_de_haber_hecho_la_compra\"><\/span>Contacta al cliente a los d\u00edas de haber hecho la compra <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-1024x683.jpg\" alt=\" postventa\" class=\"wp-image-3799\" width=\"259\" height=\"172\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-1024x683.jpg 1024w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-300x200.jpg 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-768x512.jpg 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-1536x1024.jpg 1536w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-2048x1366.jpg 2048w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-1250x834.jpg 1250w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-900x600.jpg 900w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/dialing-phone-585x390.jpg 585w\" sizes=\"(max-width: 259px) 100vw, 259px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi646y-otjlAhVDu1kKHenCAXYQjB16BAgBEAM&amp;url=https%3A%2F%2Faudara.co%2Fcinco-tips-para-contactar-clientes%2F&amp;psig=AOvVaw2O9RH6A_kz0Fg7PRrbULAn&amp;ust=1573221826608161\">Audara<\/a> <\/figcaption><\/figure>\n\n\n\n<p>Este es el primer paso para asegurarte de que todo est\u00e9 bien con el cliente.<\/p>\n\n\n\n<p>No tengas ninguna pena si tienes el n\u00famero de tel\u00e9fono o un correo electr\u00f3nico <strong>escribe para asegurarte de que la experiencia haya sido buena<\/strong>.<\/p>\n\n\n\n<p>Dependiendo el servicio que ofrezcas puedes llamar al siguiente d\u00eda, a la semana o un poco m\u00e1s. Lo importante es que la persona en ese contacto se sienta especial y ayude a sentir una mayor identificaci\u00f3n con la marca.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ofrece_descuentos_para_una_siguiente_compra\"><\/span>Ofrece descuentos para una siguiente compra<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/descarga-1.jpg\" alt=\"\" class=\"wp-image-3800\" width=\"274\" height=\"162\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/descarga-1.jpg 800w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/descarga-1-300x177.jpg 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/descarga-1-768x452.jpg 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/descarga-1-585x344.jpg 585w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjMhLiyo9jlAhVRzlkKHQX5CVsQjB16BAgBEAM&amp;url=https%3A%2F%2Fexpansion.mx%2Ftecnologia%2F2018%2F12%2F18%2Fdescuentos-y-cupones-un-riesgo-para-tus-datos-personales&amp;psig=AOvVaw1P_kkfGLk0sCf37zyCd15b&amp;ust=1573222132296850\">Expansi\u00f3n<\/a> <\/figcaption><\/figure>\n\n\n\n<p>As\u00ed haya sido buena o mala la experiencia puedes aprovechar para ofrecer un descuento o una promoci\u00f3n para que la <strong>persona regrese a tu negocio<\/strong>.<\/p>\n\n\n\n<p>Esta estrategia no falla porque a todas las personas les gusta la posibilidad de poder ahorrarse un poquito de dinero en una compra.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Da_toda_la_informacion_al_cliente\"><\/span>Da toda la informaci\u00f3n al cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02.jpg\" alt=\"\" class=\"wp-image-3801\" width=\"202\" height=\"202\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02.jpg 1024w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-300x300.jpg 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-150x150.jpg 150w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-768x768.jpg 768w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-600x600.jpg 600w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-585x585.jpg 585w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-220x220.jpg 220w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/2017-02-02-80x80.jpg 80w\" sizes=\"(max-width: 202px) 100vw, 202px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwihncDXo9jlAhVpp1kKHVz3B9wQjB16BAgBEAM&amp;url=http%3A%2F%2Fporquetienesqueestar.vodafone.es%2Finformacion-clientes%2F&amp;psig=AOvVaw1KYs_KkdiMS7Ynb3mpczSV&amp;ust=1573222217630174\">Vodafone<\/a> <\/figcaption><\/figure>\n\n\n\n<p>Probablemente cuando llames al cliente \u00e9l tenga varias dudas o preguntas relacionada con el producto, haya quedado o no satisfecho.<\/p>\n\n\n\n<p>Aseg\u00farate de que la persona que haga el contacto <strong>pueda darle toda la informaci\u00f3n al cliente.<\/strong><\/p>\n\n\n\n<p>Todo ello forma parte de una buena experiencia al cliente. <strong>Los trabajadores de la empresa deben tener toda la informaci\u00f3n del producto<\/strong>, as\u00ed podr\u00e1n ser eficientes. T\u00fa trabajo como emprendedor es asegurarte que ellos la reciban.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Email_marketing_poco_invasivo\"><\/span>Email marketing poco invasivo<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/email-marketing.png\" alt=\" postventa\" class=\"wp-image-3802\" width=\"259\" height=\"208\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/email-marketing.png 587w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/email-marketing-300x241.png 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/email-marketing-585x470.png 585w\" sizes=\"(max-width: 259px) 100vw, 259px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwiy74-ApNjlAhVDq1kKHTXZCzEQjB16BAgBEAM&amp;url=https%3A%2F%2Fwww.idento.es%2Fblog%2Femail-marketing%2Fsms-masivos-o-email-marketing%2F&amp;psig=AOvVaw2XHBbpQn1O6aB_yFha3uW0&amp;ust=1573222301914241\">Idento<\/a> <\/figcaption><\/figure>\n\n\n\n<p>El e-mail marketing es <strong>la mejor forma de hacer que las personas vuelvan a tu negocio<\/strong>, pero siempre y cuando sepas darle el <strong>uso adecuado a la herramienta.<\/strong><\/p>\n\n\n\n<p>No puedes enviar un correo diario o 3 a la semana para anunciar ofertas, porque vas a llenar la bandeja de entrada de tus compradores y vas a tener una reacci\u00f3n contraria a la que quieres.<\/p>\n\n\n\n<p>Pero tampoco puedes enviar un correo cada 3 meses porque las personas sencillamente se van a olvidar de ti.<\/p>\n\n\n\n<p><strong>Lo mejor que puedes hacer es enviar un correo a la semana<\/strong>, siempre bien personalizado para que las personas reciban la informaci\u00f3n de productos que les interese.<\/p>\n\n\n\n<p><strong>\u00bfPor qu\u00e9 entra esto dentro del servicio de postventa?<\/strong> Porque seguro cuando la <strong>persona hizo la compra dej\u00f3 su correo electr\u00f3nico<\/strong> o por lo menos es una informaci\u00f3n que debes pedir y en base a lo que haya comprado la <strong>ingresas a tu base de datos.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ofrece_seguridad\"><\/span>Ofrece seguridad<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/confianza_29122014_copy.png\" alt=\" postventa\" class=\"wp-image-3803\" width=\"254\" height=\"144\" srcset=\"https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/confianza_29122014_copy.png 700w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/confianza_29122014_copy-300x171.png 300w, https:\/\/jamtechcorp.com\/blog\/wp-content\/uploads\/2019\/11\/confianza_29122014_copy-585x333.png 585w\" sizes=\"(max-width: 254px) 100vw, 254px\" \/><figcaption> <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.google.com\/url?sa=i&amp;source=images&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwiC9PjcpNjlAhUGj1kKHan_CiUQjB16BAgBEAM&amp;url=https%3A%2F%2Fwww.incibe.es%2Fprotege-tu-empresa%2Fblog%2Fseguridad-confianza-de-tus-clientes-lo-primero&amp;psig=AOvVaw3q1poKvVa2FgruD_gcG9tY&amp;ust=1573222471194341\">Incibe<\/a> <\/figcaption><\/figure>\n\n\n\n<p>En el servicio de postventa<strong> debes estar listo para atender alg\u00fan reclamo<\/strong> o insatisfacci\u00f3n.<\/p>\n\n\n\n<p>Imagina que enviaste un producto y en el camino sufri\u00f3 un accidente y lleg\u00f3 da\u00f1ado.<\/p>\n\n\n\n<p>En el servicio de postventa debes ofrecer una devoluci\u00f3n, le haces llegar uno nuevo y si es con un detalle adicional (producto relacionado o un descuento) mucho mejor.<\/p>\n\n\n\n<p>______________________________________________________________________________<\/p>\n\n\n\n<p>Son muchas las encrucijadas con las que se topan los emprendedores. La primera de ellas es\u00a0<strong><a href=\"https:\/\/jamtechcorp.com\/blog\/escoger-negocio-ideal\/\">c\u00f3mo escoger el negocio ideal<\/a><\/strong><a href=\"https:\/\/jamtechcorp.com\/blog\/escoger-negocio-ideal\/\">.<\/a> Aqu\u00ed est\u00e1 el inicio de todo, de esta decisi\u00f3n depende el \u00e9xito que tendr\u00e1s en tu futuro. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>El proceso de venta no termina cuando la persona cancela el producto y sale de la tienda. A partir de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3793,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[387,418,224,450,1460,372,1461,406,326,281,280],"class_list":["post-3792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-engagement","tag-fidelizacion-de-clientes","tag-herramientas","tag-marca","tag-postventas","tag-producto","tag-servicio-al-cliente","tag-tienda-virtual","tag-tiendas","tag-vender","tag-ventas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Claves para un buen servicio de postventa - JAM Tech<\/title>\n<meta name=\"description\" content=\"Despues de la comprar y salir de la tienda. 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